It’s All About Service

Client Experience Manager

Harcourts Gold are excited to welcome Rebecca Johansson to the important position of Client Experience Manager.

With many years of real estate industry experience, her more recent roles of being Senior Executive to the Directors of one of Australia’s top franchise organizations and Office Manager at their No 1 office have provided Rebecca with the skills, intellectual property and polish that is always a part of Harcourts Gold.

Rebecca acts on behalf of all the Harcourts gold branches and is contactable at our Papanui office on 03 352 6166.

Meet the recipient of the 2017-18 gold customer service award – Sandra O’Brien!

 

“Sandra! THANK YOU for being you!
The service you gave us in our looking at and then purchasing our new home has been second to none. We are thrilled with our purchase. Sandra you are a wonderful, clear communicator with an ability to connect genuinely with people” 
Dean

“Sandra sold our new house to us and she was so calm and professional that we quickly asked her if she would sell our house for us.
In addition to being an excellent real estate agent she’s also a good value person. I would have no hesitation in recommending her to anyone who is considering selling their house.”
Richard

“Sandra was an excellent consultant. She made all the processes very clear to us, we liked how she always kept in touch with us at all times.” 
Lindsay and Sandra

“Sandra’s confidence and communication skills put us at ease at all times and we appreciated Sandra’s constant contact in keeping us up to date with feedback through the campaign. Auction day was nerve wrecking for us however it was great knowing that Sandra had worked so hard for us and had our best interests at heart and because of this we had a fantastic result.”

Andrea

Customer Comments

Listed below is just a sample of the customer feedback have we received:

“I had heard good comments about Harcourts and they lived up to expectations! I was most impressed with the experience and the outcome. I would have no hesitation in recommending Harcourts and Mary Turnbull to others. “
M & H Cummings.

” (Mark O’Loughlin) – Great sales person! Very good communication. Has always been very easy and fun to deal with.”
A Greenman.

“Sandra is a true professional who made us feel important, valued and respected. Her knowledge and confidence were invaluable. She excelled in all aspects of our purchase including the Auction. We would certainly recommend her to any potential clients nothing was a bother at any time”
D & C Patrick.

“Being our first experience in selling, we found Cameron to be professional, informative and easy to work with. We always felt that we were his priority and he was focused on getting the best prove for us. We are more than happy with our sale and will definitely be talking to Cameron for future sales”
S & V Henshaw.

“David could not have done anything different, we are delighted with his service to us…[he was] always there for us, even after house and always kept us informed.”
F & N Renwick.