It’s All About Service

Customer Services Manager

The Harcourts Gold Group enjoys the support of a Customer Service Manager – Greg Seaward-Searle.

Being the Customer Services Manager for the Harcourts gold Group franchise is a pleasure for Greg.

Bringing with him almost two decades of customer service and retail management, Greg’s attention to detail and exacting eye ensures our clients’ experience is nothing less than golden!

Greg acts on behalf of all the Harcourts gold branches and is contactable at our Papanui office on 03 352 6166 or 021 273 2753.

Meet the recipient of the 2016-17 gold customer service award – Mary Turnbull!



“Mary… what stood out for us is that you genuinely made the effort to understand our position and the complexity we were dealing with. You worked effectively and professionally to support us at all times. You showed great agility responding to changes from us with the end result being well beyond our expectations.” 
James and Alexa

“We couldn’t have asked more of her.”

“Your honesty, integrity and caring has been second to none other and I will continue to sing your praises to all and sundry. There is definitely a reason you win awards time and time again! Mary, it has been an absolute pleasure working with you and your team” 

“We truly appreciated the way you were always thinking of us and helped us in making our house be the best it could possibly be in its presentation for the open homes. You went the extra mile in suggesting or organizing gardeners, electricians, home staging, builder/handyman and flooring people to make our house shine.  Your suggestion in making a claim to the insurance company for the damaged fence was another area where you supported us in securing a payout and through which we are sure helped reach the eventual selling price. 
If we ever need to use a real estate agent in the Christchurch region again you can be sure that we will certainly be in touch. If any of our friends ask who they should use to sell their house we will certainly recommend you to them.
Many thanks for your professionalism and we wish you only the best results for any future sales.”

Anne and Graham

Customer Comments

Listed below is just a sample of the customer feedback have we received:

“I had heard good comments about Harcourts and they lived up to expectations! I was most impressed with the experience and the outcome. I would have no hesitation in recommending Harcourts and Mary Turnbull to others. “
M & H Cummings.

” (Mark O’Loughlin) – Great sales person! Very good communication. Has always been very easy and fun to deal with.”
A Greenman.

“Sandra is a true professional who made us feel important, valued and respected. Her knowledge and confidence were invaluable. She excelled in all aspects of our purchase including the Auction. We would certainly recommend her to any potential clients nothing was a bother at any time”
D & C Patrick.

“Being our first experience in selling, we found Cameron to be professional, informative and easy to work with. We always felt that we were his priority and he was focused on getting the best prove for us. We are more than happy with our sale and will definitely be talking to Cameron for future sales”
S & V Henshaw.

“David could not have done anything different, we are delighted with his service to us…[he was] always there for us, even after house and always kept us informed.”
F & N Renwick.